Delivery, cancellation, and refunds

This Refund & Cancellation Policy applies to all purchases made on the Mimu mobile application and website. Mimu is owned and operated by Peter Gangmei, sole proprietor of Mimu Entertainment, registered under the Delhi Shops & Establishment Act, 1954 (Registration No. 2026047297), with principal place of business at H3 Panchsheel Vihar, Malviya Nagar, New Delhi - 110017.

For any refund or cancellation query, write to peter@mimu.online.

Mimu sells a virtual, prepaid digital currency called coins. Coins are used inside the Mimu app to pay for 1:1 video calls with independent hosts and for in-app gifts. Coins are not legal tender, have no cash value outside Mimu, are non-transferable between accounts, and cannot be exchanged for cash or other consideration.

All prices for coin packs are displayed inside the Mimu app on the recharge screen before you confirm a purchase. Prices are inclusive of applicable taxes unless stated otherwise.

Mimu is a digital service. There is no physical product, and therefore no shipping or physical delivery is involved in any purchase.

On successful payment, coins are credited instantly and automatically to your in-app Mimu wallet. Delivery is considered complete the moment the coins appear in your wallet balance.

If your payment was successful but coins do not appear in your wallet within a few minutes, please raise a refund request as described in Section 5.

Because coins are an instant-delivery digital good, an order cannot be cancelled once payment is successful and coins have been credited to your wallet.

You may cancel a payment that is still in "pending" or "processing" state by not completing the payment flow on the payment gateway. Once the payment is captured and coins are credited, cancellation is no longer possible.

We will issue a refund in the following cases:

• Your payment was successfully debited from your account, but the corresponding coins were not credited to your Mimu wallet within a reasonable time.
• You were charged more than once for the same order (a duplicate transaction).
• You were charged for a coin pack you never selected or authorised, and you report it within 7 calendar days of the charge.

Refund requests must be raised within 7 calendar days of the original payment date.

Consistent with consumer-protection guidance for digital goods that are consumed or activated on delivery, refunds are not available in the following cases:

• Coins have already been credited to your wallet — coins are delivered in full at that point, whether or not you have used them.
• Coins have been used (fully or partially) on calls, gifts, or any other in-app feature.
• You changed your mind after the purchase was completed.
• You feel a call did not meet your expectations — coins consumed during a connected call are non-refundable. See Section 9 below for the dispute process.
• More than 7 calendar days have passed since the original payment.
• Diamonds earned by hosts and host payouts — these are governed by the separate Host Payout Policy.

Email peter@mimu.online from the email address registered on your Mimu account, with the subject line Refund request, and include:

• The order ID or payment reference number
• The exact date and time of the payment
• The amount charged and the coin pack you tried to buy
• A screenshot of your bank, UPI, or card statement showing the charge
• A screenshot of your Mimu wallet showing that the coins were not credited (where applicable)

We acknowledge requests within 48 business hours and aim to close eligible cases within 5 business days of receipt.

Approved refunds are returned to the same payment method used for the original transaction. We cannot redirect a refund to a different card, bank account, UPI ID, or wallet.

Once we initiate the refund, it typically reflects in your account within 5 to 7 business days, depending on your bank or payment provider. For UPI transactions, refunds usually reflect within 2 to 5 business days.

Refunds are processed in the same currency as the original payment. Payment-gateway charges, currency-conversion charges, and similar third-party fees deducted at the time of the original transaction are non-refundable.

If you experienced a serious issue during a call — for example, the host was absent, abusive, or clearly violated our community rules — please report it via the Report button inside the app or email peter@mimu.onlinewithin 48 hours of the call, including the call time, the host's display name, and a brief description of what happened.

We do not issue cash refunds for call disputes, but if our review confirms a serious violation we may credit your wallet with compensatory coins at our discretion. This is a goodwill remedy and is not a contractual right.

If you believe a charge is incorrect, please contact us first and give us a chance to resolve it. Raising a chargeback or payment-dispute with your bank or card issuer without first contacting us may result in your Mimu account being suspended pending investigation, and any coin balance being temporarily frozen.

We may update this Refund & Cancellation Policy from time to time. Material changes will be notified inside the Mimu app or by email. The "Effective" date at the top of this page reflects the latest version.

For any refund or cancellation question, write to peter@mimu.online. We acknowledge within 48 business hours.